1. About Our Products

All Xuân Thị Handmade Crafts products are individually handcrafted by skilled artisans.
As a result, slight variations may occur in:

• Embroidery placement
• Bead colors and details
• The texture and appearance of natural materials
• Size and shape

Product images are for reference. Each handmade piece may vary slightly.

2. How to Order

Each Xuân Thị Handmade Crafts product is carefully handcrafted.
Depending on availability, some items may be made after your order is placed.

1. Contact us through our inquiry form regarding the product you wish to purchase
2. We will confirm availability and provide the applicable shipping fee
3. We will send you a secure payment link by email
4. Your order will be shipped once payment has been confirmed

3. Payment

Online checkout is currently unavailable directly through this website.
If you wish to purchase one of our products, please contact us through our inquiry form.
We will provide you with payment instructions and shipping details.

• Payments are processed through a payment platform based in Vietnam
• Xuân Thị Handmade Crafts does not store your credit card information

4. Shipping & Delivery

Shipping within Vietnam is free. Shipping fees apply to orders delivered to Japan.
Shipping fees vary depending on the size and weight of the product and will be provided on the relevant product page or when your order is confirmed.
For delivery to countries or regions other than Vietnam and Japan, please contact us before placing your order.

Depending on the destination country or region, import duties, taxes, customs clearance fees, or other charges may apply.
These charges are generally the responsibility of the customer.

5. Customs Duties & Taxes

International shipments may be subject to import duties, taxes, or other customs-related charges.
Any such charges are the responsibility of the recipient.

6. Cancellations, Returns & Exchanges

Due to the handmade nature of our products, we do not accept returns or exchanges for reasons of personal preference or change of mind.
If your item arrives defective or damaged, or if you receive an incorrect item, please contact us within 7 days of delivery.