Shopping Guide

Shopping Guide

Thank you for visiting Xuan Thi Handmade Crafts.

Please read the following information before placing an order.

How to Order

Orders are accepted via Instagram Direct Message (DM) or through our contact form.

Please include the following information when placing your order:

  • Product name
  • Quantity
  • Your name
  • Shipping address
  • Contact email address

We will confirm your order and provide further instructions.

Payment

Payment details will be provided after your order is confirmed.

Please complete the payment within the specified period.

Shipping

  • Orders will be shipped after payment is confirmed.
  • Delivery times may vary depending on your location.
  • International shipping may take longer due to customs procedures.

Returns & Exchanges

As all items are handmade, we generally do not accept returns or exchanges.

However, if you receive a defective or incorrect item, please contact us within a few days after delivery.

Notes

  • Each item is handmade, so slight variations in color, shape, and size may occur.
  • Please understand this before placing your order.

Frequently Asked Questions

Order

Q. How can I place an order?

Please contact us via Instagram DM or the contact form with the product details.

Q. Do you offer wholesale orders?

Yes, we accept wholesale orders for businesses and retailers.
Please contact us via Instagram DM or the contact form with details such as the products you are interested in and the desired quantity.

Payment

Q. What payment methods are available?

We use a Vietnam-based payment platform.
After your order is confirmed, we will send you a secure payment URL via email.

You can use the following payment methods available on the payment page:

  • Bank transfer (Mitsui Sumitomo Bank)
  • Paypal

Accepted payment methods may vary depending on the payment provider.
We do not store or retain any payment information.

Q. Can I get a receipt?

Yes, we can issue a receipt.
If you would like one, please let us know when placing your order.

Shipping

Q. How long does it take to ship my order?

Orders are usually shipped within 3–5 business days after payment is confirmed.
Please note that shipping times may vary depending on stock availability and busy periods.

Q. Do you offer international shipping?

Yes, we offer international shipping.

Q. Will I be charged customs duties?

Customs duties and taxes may apply depending on your country.
These charges are the responsibility of the customer.

Q. Will I receive a tracking number?

Yes, a tracking number will be provided after your order has been shipped.

Returns & Exchanges

Q. Can I return my order?

We are sorry, but we do not accept returns for customer reasons (such as change of mind, differences in image, or size issues).
Thank you for your understanding.

Q. What if I receive a defective item?

If there is a clear defect with the product, please contact us within 7 days after delivery.
After confirming the issue, we will offer a replacement or a refund.

Please note that as all items are handmade, slight variations in color, shape, and finish may occur.
Thank you for your understanding as part of the handmade nature of our products.

Wholesale

Q. What is the minimum order quantity (MOQ)?

The MOQ varies depending on the product category.
Please contact us for more details.

Q. How can I check wholesale pricing?

Wholesale price lists are provided after review and approval.
Please contact us with your store information and sales format.

Q. Do you work with overseas retailers?

Yes, we accept orders from overseas retailers.
Conditions may vary depending on the country or region, so please contact us in advance.

Q. Can I place a sample order?

Yes, sample orders are available.
Samples may be sold at the regular retail price. Please contact us for details.